Social Perceptiveness
Understanding people's reactions.
Instructing
Teaching people how to do something.
Time Management
Managing your time and the time of other people.
Service Orientation
Looking for ways to help people.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Persuasion
Talking people into changing their minds or their behavior.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Coordination
Changing what is done based on other people's actions.
Reading Comprehension
Reading work-related information.
Writing
Writing things for co-workers or customers.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Active Learning
Figuring out how to use new ideas or things.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.